Shipping policy
Shipping Policy
Order Processing Time We aim to process all orders within 2 business days (Monday to Friday). Orders placed after 2 PM will be processed on the next business day.
Shipping Rates & Methods We use shipping partners: Post Haste, NZ Post and New Zealand Couriers to ensure you receive the fastest and most cost-effective rates.
- Standard Shipping (2-5 business days): Nationwide shipping $5
- Click & Collect: Free (140 Charles Prevost Drive, Manurewa, Auckland)
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For rural deliveries, please allow an additional 1-2 business days.
Delivery Timeframes Our estimated delivery times are as follows:
- Standard Shipping: 2-5 business days*
*Please note that these are estimates and may vary during peak periods or due to unforeseen delays.
Order Tracking All orders include tracking. You will receive a tracking number via email once your order has shipped.
Shipping Restrictions We currently only ship within New Zealand. We do not deliver to PO Boxes.
Undeliverable Packages Please ensure your shipping information is correct. We are not responsible for undeliverable packages due to incorrect addresses. Additional charges may apply for re-shipment.
Damaged Goods If your order arrives damaged, please contact us within 7 days at customerservice@the2ndedition.co.nz with photos of the damage.
Lost or Stolen Packages Once the package is delivered, we are not responsible for lost or stolen packages. Please contact us if your package is lost during transit, and we will work with the courier to resolve the issue.
Contact Us For any questions regarding shipping, please contact our customer support team at customerservice@the2ndedition.co.nz